To analyze a conversation, determine who is the first mover (the person that moves out of the initial greetings). For payoffs in the workplace, try not to be the first mover yourself and respond positively to first movers.
P.S. The magic bullet referred to in the video is the word "willing". Asking someone if they are willing to perform an action will garner a more positive response than asking someone to perform the action outright. Other positive responses are set up by giving the desired outcome as the 2nd of two options. For example, "Would you like the standard wash or premium wash?" will generate more premium washes than asking "premium or standard?". Finally, using the word "some" will produce more positive responses than using the word "any". For example, "Do you have some questions?" will get questions but asking "Do you have any questions?" will not.
